Refund Policy
At Webzitez, we are committed to delivering high-quality web design and digital services. We understand that sometimes things don’t go as planned, and we want to ensure our clients are satisfied with their experience. Below is our refund policy, outlining the conditions under which refunds may be issued.
Eligibility for Refunds
Project Cancellation: Clients can request a full refund if the project is canceled before any work has started.
Dissatisfaction with Services: If you are not satisfied with the work provided, you must notify us in writing within 7 days of receiving the service. We will evaluate your feedback and determine if a refund or adjustment is warranted.
Incomplete Work: If a project is significantly delayed or remains incomplete due to our error, you may be eligible for a refund after a review of the situation.
Non-Refundable Services
The following services are non-refundable:
Initial Deposits: A deposit is required to initiate most projects. Once work has begun, the deposit becomes non-refundable.
Completed Projects: After project completion and your final approval, no refunds will be issued.
Third-Party Services: Fees for domain registration, hosting, and other third-party services are non-refundable, as these are managed by external providers.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send a written request to [Your Email Address], explaining your reason for the refund request.
- Evaluation: We will review your request within 7 business days and notify you of the outcome.
- Processing Time: If a refund is approved, it will be processed within 14 business days and credited back to the original payment method.
Alternative Solutions
Instead of a refund, we may offer:
Revisions or Adjustments: If the work does not meet your expectations, we may provide additional revisions at no extra charge.
Service Credits: Clients may receive credits that can be used toward future services instead of a cash refund
Exceptions
Refund requests will not be considered in the following cases:
Client-Induced Delays: Refunds will not be issued for delays caused by the client, such as not providing necessary information on time.
Scope Changes: Any changes requested by the client that go beyond the initial project scope after approval will not qualify for refunds.
Customer Satisfaction
At Webzitez, customer satisfaction is our top priority. If you have any questions or concerns regarding this policy, please feel free to reach out to us at:
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for choosing Webzitez! We appreciate your business and look forward to serving you.